Welcome to Buttercross Health Centre and the Ilchester Surgery website
The Ilchester Surgery
17 Church Street
Tel: 01935 840207
Monday: 9am - 4 pm
Wednesday: 9am - 4 pm
Friday: 9am - 1 pm
Buttercross Health Centre
Tel: 01458 272473
Monday - Friday core hours 8.00am - 6.30pm
Staff teams are working on site from 8am, but doors don't open until 8.30am
Extended hours until 8pm available on Fridays once a month.
Extended hours until 8pm are available on Thursdays once a week.
We will be booking our flu clinics soon. Further information to follow shortly.
ACUTE ON THE DAY
Buttercross Health Centre
A new way of booking appointments to allow us to meet the on the day demand and allow more follow up appointments.
You will be seen by one of the acute on the day team which will include GP’s, NP’s (Nurse Practitioner) and ECP’s (Emergency Care Practitioner)
The acute on the day team will triage from the reason take by reception staff to decide who is more appropriate to manage your care, therefore please give reception staff as much information as possible.
Appointments are booked consecutively throughout the day, you will be offered the next available time.
This system is only being used at Buttercross Health Centre; Ilchester Surgery will remain the same.
If you have any questions please ask a member of the reception team
GP appointments are available at Buttercross Health Centre, Ilchester Surgery is a nurse led
If you are having problems logging in please contact patient support.
The patient Access website is run by Patient Access. It is linked into our surgery, but we cannot view or correct problems on your account.
Please contact them on the link below if you are having problems logging in. They will look at your account to diagnose problems, and may need to re-set your account at their end. They may tell you that you need to contact the surgery to re-set your pin/account here after they have done this. They will get back to you within 48 hours and can help diagnose a problem on your account that we have no access to deal with here.
Please follow the link for information or for help if you are having problems logging in please contact Patient Support in the 1st instance on https://support.patientaccess.com/
You can also order your repeat prescriptions using firstname.lastname@example.org
How can I get medical help, or advice when the surgery is closed?
If you require any medical assistance or advice outside opening hours, please visit your local pharmacy or call NHS 111. If you have a serious injury, or life threatening medical emergency you should call 999, or visit the hospital's A & E department.
Read more about the health services available in Somerset, including how to get medical advice and support outside of usual opening times.
(Site updated 15/08/2019)