Welcome to Buttercross Health Centre and the Ilchester Surgery website

We are booking appointments for all eligible patients now. Children's nasal vaccines will be available from the beginning of November.

Telephone recording

We have listened to your feedback and we appreciate that it can be difficult to get through on the phone, particularly on very busy days, due to high patient demand. To help support the practice team in managing the growing number of phone calls, we have recently installed a new phone system. 

Please note that our calls on this system are recorded for monitoring and training purposes.

If you do not wish for your call to be recorded please inform the member of staff dealing with your call who will be able to manually pause the recording* (N.B. a new request will be required for each call made).

All call recordings are kept securely for 36 months, following this the recording is removed and deleted.

If you have any queries please request to speak to the Practice Manager or contact SHS.AdminTeam@YDH.NHS.UK

*Please note however that a written account of the call may still be placed on the patients record

ACUTE ON THE DAY

Buttercross Health Centre

A new way of booking appointments to allow us to meet the on the day demand and allow more follow up appointments.

You will be seen by one of the acute on the day team which will include GP’s, NP’s (Nurse Practitioner) and ECP’s (Emergency Care Practitioner)

The acute on the day team will triage from the reason take by reception staff to decide who is more appropriate to manage your care, therefore please give reception staff as much information as possible.

Appointments are booked consecutively throughout the day, you will be offered the next available time.

This system is only being used at Buttercross Health Centre; Ilchester Surgery will remain the same.

If you have any questions please ask a member of the reception team

GP appointments are available at Buttercross Health Centre, Ilchester Surgery is a nurse led
surgery

Telephone recording

If you are having problems logging in please contact patient support.

The patient Access website is run by Patient Access. It is linked into our surgery, but we cannot view or correct problems on your account.

Please contact them on the link below if you are having problems logging in. They will look at your account to diagnose problems, and may need to re-set your account at their end. They may tell you that you need to contact the surgery to re-set your pin/account here after they have done this. They will get back to you within 48 hours and can help diagnose a problem on your account that we have no access to deal with here.

Please follow the link for information or for help if you are having problems logging in please contact Patient Support in the 1st instance on https://support.patientaccess.com/

Email:  support@patientaccess.com

You can also order your repeat prescriptions using somccg.shsmmt@nhs.net

How can I get medical help, or advice when the surgery is closed?

If you require any medical assistance or advice outside opening hours, please visit your local pharmacy or call NHS 111. If you have a serious injury, or life threatening medical emergency you should call 999, or visit the hospital's A & E department.

Read more about the health services available in Somerset, including how to get medical advice and support outside of usual opening times.