Welcome to Buttercross Health Centre and the Ilchester Surgery website

ACUTE ON THE DAY

Effective from 7^th January 2019

Buttercross Health Centre

A new way of booking appointments to allow us to meet the on the day demand and allow more follow up appointments.

• You will be seen by one of the acute on the day team which will include GP’s, NP’s (Nurse Practitioner) and ECP’s (Emergency Care Practitioner)

• The acute on the day team will triage from the reason take by reception staff to decide who is more appropriate to manage your care, therefore please give reception staff as much information as possible.
• Appointments are booked consecutively throughout the day, you will be offered the next available time.

• This system is only being used at Buttercross Health Centre; Ilchester Surgery will remain the same.

If you have any questions please ask a member of the reception team

GP appointments are available at Buttercross Health Centre, Ilchester Surgery is a nurse led

surgery

If you are having problems logging in please contact patient support.

The patient Access website is run by Patient Access. It is linked into our surgery, but we cannot view or correct problems on your account.

Please contact them on the link below if you are having problems logging in. They will look at your account to diagnose problems, and may need to re-set your account at their end. They may tell you that you need to contact the surgery to re-set your pin/account here after they have done this. They will get back to you within 48 hours and can help diagnose a problem on your account that we have no access to deal with here.

Please follow the link for information or for help if you are having problems logging in please contact Patient Support in the 1st instance on https://support.patientaccess.com/

Email:  support@patientaccess.com

You can also order your repeat prescriptions using somccg.shs-medicinemanagement@nhs.net

Have you booked your flu vaccination?

Contact reception to find out if you are eligible and book your appointment.

PATIENT INFORMATION UPDATE - From 2 July 2018

We have written to all our patients recently to explain important changes to the ways that healthcare services will be offered between Ilchester Surgery and Buttercross Health Centre.

Ilchester Surgery will become a branch surgery of Buttercross Health Centre, with the practice lists being merged into a single list and all patients will be registered at Buttercross Health Centre.  This will happen automatically; patients are not required to take any action.

All patients will be able to book appointments with our extended healthcare team at both locations. For more information about the changes please read our;Frequently Asked Questions

During May, we ran a number of information and engagement events, for patients and their families to meet the team and share any ideas or concerns about the changes.

Thank you to the patients who attended; we have listened to your feedback and are grateful for your contributions.

If you have a question or a concern that you would like to share, please ask the reception team at your local practice or email SHS.adminteam@ydh.nhs.uk and we will arrange a time for you to speak to our Practice Manager.

How can I get medical help, or advice when the surgery is closed?

If you require any medical assistance or advice outside opening hours, please visit your local pharmacy or call NHS 111. If you have a serious injury, or life threatening medical emergency you should call 999, or visit the hospital's A & E department.

Read more about the health services available in Somerset, including how to get medical advice and support outside of usual opening times.