When your Doctor refers you it may be done as an 'E-referral'.
Referrals are often (but not always) sent this way. It is a direct electronic system. The Doctor will dictate a letter for the secretary to type, and this letter is checked and signed by the doctor before electronically being sent to the hospital (or clinic).
You will be issued with paperwork with a password and a reference number. You will be able to ring the number on the paperwork, and make your own appointment at a date and time which is convenient for you. Some choices of hospital/clinic will also allow you to make your appointment online.
Some common questions:
I have phoned the number on the letter but they say the surgery hasn't attached my letter yet?
Here at Ilchester Surgery your Doctor always checks he/she is happy with the letter that is sent to the hospital/clinic before it is sent electronically. Sometimes the doctor may request changes to the letter or additional information to be added before signing and sending. This means it can take a couple of days before your letter reaches the system - so please wait another couple of days before trying again. In the unlikely event your referral is still not on the system please contact the surgery and we will investigate the matter further.
If your condition is urgent please contact us at the surgery.
I can't seem to get through to the telephone number on the letter?
The telephone lines can sometimes get very busy. Please just try again later.
I have lost my paperwork!?
Don't worry we can re-print it for you.
I'm finding it difficult to get to the hospital?
Please ring us at the surgery to discuss this.