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Noticeboard

NEW OPENING HOURS:  On the 1 September Ilchester Surgery changed its opening hours to; Monday to Friday 9 am - 4 pm.  

We are now offering our patients the opportunity to book an appointment with a GP, or member of the healthcare team at both Ilchester and Buttercross Health Centre, in Somerton. We are working closely together to offer a more flexible range of services, between both locations to help meet patient demand. After 4 pm there will be a continuation of services offered at Buttercross Surgery. For information, advice or to book an appointment, please call the surgery as usual.

Please note, the surgery currently closes between 1 and 2 pm daily for staff training and essential administration. If you need a doctor please call 01935 840207. In an emergency call 999.

 NEWSLETTER

Current NHS guidelines advise us that ordering prescriptions on the telephone can be unsafe and errors can occur. We therefore request patients use alternatives.

We do not take any requests for prescriptions on the phone. You can easily order prescriptions online if you are over 18 years or age. Alternatively please complete the tear off section on the right hand side of your prescription and drop it into the red box in reception. You may also post your request to the surgery. Allow 72 hrs for collection.

At Ilchester Surgery each patient has their own named GP. You can however see any doctor of your choice. Please contact the surgery if you do not know who your named doctor is and our reception staff will be pleased to advise you.

 

 

 

 

 

What is an E-referral?

When your Doctor refers you it may be done as an 'E-referral'.

Referrals are often (but not always) sent this way. It is a direct electronic system. The Doctor will dictate a letter for the secretary to type, and this letter is checked and signed by the doctor before electronically being sent to the hospital (or clinic).

You will be issued with paperwork with a password and a reference number. You will be able to ring the number on the paperwork, and make your own appointment at a date and time which is convenient for you. Some choices of hospital/clinic will also allow you to make your appointment online.

Some common questions: 

I have phoned the number on the letter but they say the surgery hasn't attached my letter yet?

Here at Ilchester Surgery your Doctor always checks he/she is happy with the letter that is sent to the hospital/clinic before it is sent electronically. Sometimes the doctor may request changes to the letter or additional information to be added before signing and sending. This means it can take a couple of days before your letter reaches the system  - so please wait another couple of days before trying again. In the unlikely event your referral is still not on the system please contact the surgery and we will investigate the matter further.

If your condition is urgent please contact us at the surgery.

 

I can't seem to get through to the telephone number on the letter?

The telephone lines can sometimes get very busy. Please just try again later.

 

I have lost my paperwork!?

Don't worry we can re-print it for you.

 

I'm finding it difficult to get to the hospital?

Please ring us at the surgery to discuss this.

 



 
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