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Noticeboard

NEW OPENING HOURS:  On the 1 September Ilchester Surgery changed its opening hours to; Monday to Friday 9 am - 4 pm.  

We are now offering our patients the opportunity to book an appointment with a GP, or member of the healthcare team at both Ilchester and Buttercross Health Centre, in Somerton. We are working closely together to offer a more flexible range of services, between both locations to help meet patient demand. After 4 pm there will be a continuation of services offered at Buttercross Surgery. For information, advice or to book an appointment, please call the surgery as usual.

Please note, the surgery currently closes between 1 and 2 pm daily for staff training and essential administration. If you need a doctor please call 01935 840207. In an emergency call 999.

 NEWSLETTER

Current NHS guidelines advise us that ordering prescriptions on the telephone can be unsafe and errors can occur. We therefore request patients use alternatives.

We do not take any requests for prescriptions on the phone. You can easily order prescriptions online if you are over 18 years or age. Alternatively please complete the tear off section on the right hand side of your prescription and drop it into the red box in reception. You may also post your request to the surgery. Allow 72 hrs for collection.

At Ilchester Surgery each patient has their own named GP. You can however see any doctor of your choice. Please contact the surgery if you do not know who your named doctor is and our reception staff will be pleased to advise you.

 

 

 

 

 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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