Opening times http://www.ilchestersurgery.co.uk/opening-times.aspx
All visits to the doctor or nurse are by appointment only. If your problem is urgent then you should say so and we will try and fit you in as soon as possible. However we are not an emergency service so depending on the nature of your problem, you may be directed to call 999 or attend the Accident & Emergency Department at Yeovil District Hospital.
The surgery runs a shared list system which means that you may see any one of the doctors but if you need to see a doctor urgently, you are likely to see the duty doctor. You may be offered an appointment with the Nurse Practitioner/Practice Nurse if this is appropriate. Please remember that late afternoon and evening appointments are aimed at those people who cannot leave work early.
It is also helpful if you can let us know if you need to see the doctor or nurse for a special reason, eg for a medical examination, which may need a longer appointment. We try our best not to keep you waiting at the surgery but for the routine appointment slots we allow 10 minutes per patient. If you feel you have more than one thing to discuss, or you may need more time, please ask for a double appointment.
Examples which need a double appointment include: Cervical Screening tests, Asthma, Depression, Diabetic checks or whenever you have a list of more than one thing to discuss. Please ask the receptionist if you feel you are going to need more time to make a double appointment for you.
It is the policy of this practice that patients will be offered or may request a chaperone when an intimate examination is requested by a doctor/nurse.
The Reception Staff are trained in medical confidentiality and are an important part of the practice team. The doctor is not always the most appropriate person to deal with your particular medical problem so our Reception Staff may ask you for a rough outline of the problem in order that they can plan the appointment appropriately.
Patients who express a preference to see a particular practitioner must understand that not all practitioners are able to provide the same service. If this is the case, it may well be more appropriate for a patient to see a different practitioner.
Cancelling An Appointment Or Running Late
Please help us by being punctual and we in turn will try not to run late! If you need to cancel an appointment, please let us know well in advance. Appointments cancelled at short notice cannot be offered to other patients. Those patients who persistently fail to attend without adequate notice or reason may be asked to re-register with another practice.
The doctors are happy to give advice over the telephone but if they are busy when you telephone, you may be asked to call again or a nurse may be able to help.
Unfortunately the surgery does not have its own patient car park. However there is a small parking area by the Town Hall and a free car park off Limington Road. We would ask that patients do NOT use the Ilchester Arms Hotel car park or the Italian Restaurant next to the surgery.