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Noticeboard

NEW OPENING HOURS:  On the 1 September Ilchester Surgery changed its opening hours to; Monday to Friday 9 am - 4 pm.  

We are now offering our patients the opportunity to book an appointment with a GP, or member of the healthcare team at both Ilchester and Buttercross Health Centre, in Somerton. We are working closely together to offer a more flexible range of services, between both locations to help meet patient demand. After 4 pm there will be a continuation of services offered at Buttercross Surgery. For information, advice or to book an appointment, please call the surgery as usual.

Please note, the surgery currently closes between 1 and 2 pm daily for staff training and essential administration. If you need a doctor please call 01935 840207. In an emergency call 999.

 NEWSLETTER

Current NHS guidelines advise us that ordering prescriptions on the telephone can be unsafe and errors can occur. We therefore request patients use alternatives.

We do not take any requests for prescriptions on the phone. You can easily order prescriptions online if you are over 18 years or age. Alternatively please complete the tear off section on the right hand side of your prescription and drop it into the red box in reception. You may also post your request to the surgery. Allow 72 hrs for collection.

At Ilchester Surgery each patient has their own named GP. You can however see any doctor of your choice. Please contact the surgery if you do not know who your named doctor is and our reception staff will be pleased to advise you.

 

 

 

 

 

Referrals

scope_aple_heart When we refer patients to other services, the referral is administered by the local NHS at a referral management centre through the Choose and Book System.

The referral management centre is responsible for allocating your referral to other services and normally sees full information about the referral, including any confidential information. If your GP is referring you to other services and you feel there is information you wish to withhold from the referral management centre, please inform your GP as soon as possible during normal working hours.

If you experience problems with the referral management centre or wish to discuss its role further, please contact the Patient Advice & Liaison Service (PALS) on 0800 0851 067.

 
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