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Noticeboard

NEW OPENING HOURS:  On the 1 September Ilchester Surgery changed its opening hours to; Monday to Friday 9 am - 4 pm.  

We are now offering our patients the opportunity to book an appointment with a GP, or member of the healthcare team at both Ilchester and Buttercross Health Centre, in Somerton. We are working closely together to offer a more flexible range of services, between both locations to help meet patient demand. After 4 pm there will be a continuation of services offered at Buttercross Surgery. For information, advice or to book an appointment, please call the surgery as usual.

Please note, the surgery currently closes between 1 and 2 pm daily for staff training and essential administration. If you need a doctor please call 01935 840207. In an emergency call 999.

 NEWSLETTER

Current NHS guidelines advise us that ordering prescriptions on the telephone can be unsafe and errors can occur. We therefore request patients use alternatives.

We do not take any requests for prescriptions on the phone. You can easily order prescriptions online if you are over 18 years or age. Alternatively please complete the tear off section on the right hand side of your prescription and drop it into the red box in reception. You may also post your request to the surgery. Allow 72 hrs for collection.

At Ilchester Surgery each patient has their own named GP. You can however see any doctor of your choice. Please contact the surgery if you do not know who your named doctor is and our reception staff will be pleased to advise you.

 

 

 

 

 

When We Are Closed

closed

The out of hours cover is provided by the Somerset Clinical Commisioning Group and not by the doctors within this practice.

NHS Direct 111

When the practice is closed you can call NHS Direct on 111 to speak to a triage nurse. Your needs will be assessed, advice will be offered and you will be directed to the local service that can help you best. Alternatively you can ring the surgery number on 01935 840207. You will be connected to an answer machine which will give you the NHS 111 number .

You should call 111 if you need medical help fast, but it's not a 999 emergency.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

All calls to NHS 111 are free to both landlines and mobiles. Calls may be recorded.

 

In an emergency call 999. Chest pains and/or shortness of breath constitute an emergency.

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website