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Both Ilchester Surgery and Buttercross Health Centre are closed on bank holidays. Call 111 for medical advice. Dial 999 if you have a medical emergency.

From July 2nd Ilchester Surgery will become a branch surgery of Buttercross Health Centre.  All patients will continue to be able to access healthcare services at both locations more information

Please see our events and support groups page for new information about events being run by our Health Coaches

There seems to be a national with patient access at this time. Please use the link below for help or contact us at the surgery.

Unfortunately due to the new computer system being installed anyone using online access will need to re-register from this date. It will look exactly the same as the system you are using now. We apologise for this inconvenience.

Patient access is changing

Please follow the link for information or for help if you are having problems logging in.

Repeat Prescriptions

medication4We aim to provide a repeat prescription within two working days.  This period is required to to process your repeat prescription request, re-issue, verify and to be review and signed by your doctor. 

Please order in good time and do not expect to collect a prescription the same day that you order it. 

We have a dedicated prescribing team available to help with any prescription queries.






Prescriptions can now be sent electronically to the Pharmacy of your choice to be collected at a convenient time for you:

for more details please ask at Reception.

Medicines for Self-Care

Somerset Clinical Commissioning Group supports any GP practice that decides to reduce their prescribing of medicines which have limited clinical value or are more suitable for patients to buy for themselves:Pain killers for minor aches and pains

  •  Soluble pain killers (because of high salt content)
  •  Hay fever preparations
  •  Cough and cold remedies
  •  Nasal decongestants (and Sterimar)
  •  Tonic, vitamin, and health supplements
  •  Antiperspirants
  •  Homeopathic remedies
  •  Treatments for non-serious constipation or diarrhoea
  •  Ear wax removers (a few drops of olive oil is just as good as anything on prescription)
  •  Treatments for minor facial spots
  •  Threadworm tablets
  •  Lozenges, throat sprays, mouthwashes, gargles and toothpastes
  •  Slimming preparations (except within national guidelines)
  •  Creams, gels, oils and dressings for minor sprains, sports injuries and scars
  •  Indigestion remedies for occasional use
  •  Creams for bruising, tattoos, varicose veins and scars
  •  Nappy rash barrier creams
  •  Hair removing creams
  •  Head lice lotions and shampoos (wet combing is recommended)
  •  Athletes’ foot creams and powders
  •  Topical treatments for vaginal thrush
  •  Treatments for fungal nail infections
  •  Moisturisers and bath additives for minor dry skin conditions
  •  Travel medicines
  •  Foods and toilet preparations except where clinically indicated e.g. gluten-free cakes, cake mixes & luxury biscuits; sip feeds; ready-made thickened juices; soya milks and sun creams

Why? This decision has been taken because:

  1. Many of these products are cheap to buy and are readily available along with advice from pharmacies, as well as shops and supermarkets (which are often open until late)
  2. Some of them do not actually work very well, e.g. cough syrups
  3. In Somerset we spent almost £4million last year on these medicines. This money could be better spent on treating more serious conditions such as cancer and heart disease
  4. In some circumstances your doctor can still prescribe these medicines on the NHS if they believe a true clinical need exists.

For more information from the National Health Service on conditions, treatments, local services and healthy living please visit the NHS Choices website:



Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website