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Noticeboard

NEW OPENING HOURS:  On the 1 September Ilchester Surgery changed its opening hours to; Monday to Friday 9 am - 4 pm.  

We are now offering our patients the opportunity to book an appointment with a GP, or member of the healthcare team at both Ilchester and Buttercross Health Centre, in Somerton. We are working closely together to offer a more flexible range of services, between both locations to help meet patient demand. After 4 pm there will be a continuation of services offered at Buttercross Surgery. For information, advice or to book an appointment, please call the surgery as usual.

Please note, the surgery currently closes between 1 and 2 pm daily for staff training and essential administration. If you need a doctor please call 01935 840207. In an emergency call 999.

 NEWSLETTER

Current NHS guidelines advise us that ordering prescriptions on the telephone can be unsafe and errors can occur. We therefore request patients use alternatives.

We do not take any requests for prescriptions on the phone. You can easily order prescriptions online if you are over 18 years or age. Alternatively please complete the tear off section on the right hand side of your prescription and drop it into the red box in reception. You may also post your request to the surgery. Allow 72 hrs for collection.

At Ilchester Surgery each patient has their own named GP. You can however see any doctor of your choice. Please contact the surgery if you do not know who your named doctor is and our reception staff will be pleased to advise you.

 

 

 

 

 

Doctors

Dr Juliet Eagland (f)

Dr Juliet Eagland, MBChB (F)

University of Birmingham, 1991.

Nurse Practitioners

 

 

Mrs Denise Harris (f)

RGN BSc(Hons) NP Dip. Advanced Nurse Practitioner.

Denise Harris has undertaken the Nurse Practitioner degree course and qualified as a Nurse Practitioner. She is able to prescribe from a limited list of medications. She is available to see patients with a wide range of ilnesses, including chest, throat and ear infections in addition to her traditional role of providing advice on the prevention of heart disease, asthma, diabetes, high blood pressure, contraception and emergency contraception.

Nurses

Practice nurses are qualified and registered nurses. They can help with health issues such as family planning and healthy living advice. They run clinics for long-term health conditions such as asthma or diabetes. The practice nurses are available by appointment for new patient health checks, ear syringing, injections, blood pressure checks, blood tests, dressings and they carry out the majority of cervical smears.
Lin Coningham (f)

RGN, SCM, Dip.Asthma

Special interest asthma.

Karen Goodwin (f)
Jen Potter (f)

Healthcare Assistants

Healthcare assistants support practice nurses with their daily work and carry out tasks such as phlebotomy (drawing blood), ECG, Spirometry, blood pressure measurement and new patient checks.

Sylvia Bond

Healthcare Assistant.

Sylvia is able to offer advice for giving up smoking.

Lisa Ricketts (f)

Practice Management

Jane Burrell

Practice Manager

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Louise Baker

Administrator/Data Support

Providing administrative assistance to the Practice team. This includes carrying out practice audits, financial claims, IT assistance, secretarial work and maintaining the website.

Reception

Receptionists provide a very important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services, and results, and direct you to the right person depending on your health issue or query. Receptionists make the most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions, dealing with prescription enquiries and dealing with patient records.

Jackie Bushell
Kirsty Spiller
Shelley Morgan-May
Mrs Theresa Parsons
Ms Sophie Tonks

Secretaries

Jane Burrell
Practice Secretary
Providing a secretarial service to the doctors and practice team, undertaking patient referral letters and dealing with patient queries etc
Mrs Louise Baker

Health Visitors

A health visitor is a registered nurse who has received training particularly related to babies, children and pregnant women. Their role is to provide families with children under five years old with support and advice around the general aspects of mental, physical and social wellbeing.

Attached Staff

Victoria Simcox

Angela Locke

Health Coach

Vicky and Angela are our Health Coaches. The Health Coach role is to be a supportive mentor to motivate individuals to cultivate positive health choices.

  • Having a supportive mentor empowers patients to self manage.
  • Improves patient experience and satisfaction.
  • Improves the information available to patients and therefore the uptake of local services.

Vicky is our dedicated Carers Champion. She is available at the surgery if you are a carer or cared for person who needs any help or information. Please contact the surgery to speak to her.

 
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