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Noticeboard

NEW OPENING HOURS:  On the 1 September Ilchester Surgery changed its opening hours to; Monday to Friday 9 am - 4 pm.  

We are now offering our patients the opportunity to book an appointment with a GP, or member of the healthcare team at both Ilchester and Buttercross Health Centre, in Somerton. We are working closely together to offer a more flexible range of services, between both locations to help meet patient demand. After 4 pm there will be a continuation of services offered at Buttercross Surgery. For information, advice or to book an appointment, please call the surgery as usual.

Please note, the surgery currently closes between 1 and 2 pm daily for staff training and essential administration. If you need a doctor please call 01935 840207. In an emergency call 999.

 NEWSLETTER

Current NHS guidelines advise us that ordering prescriptions on the telephone can be unsafe and errors can occur. We therefore request patients use alternatives.

We do not take any requests for prescriptions on the phone. You can easily order prescriptions online if you are over 18 years or age. Alternatively please complete the tear off section on the right hand side of your prescription and drop it into the red box in reception. You may also post your request to the surgery. Allow 72 hrs for collection.

At Ilchester Surgery each patient has their own named GP. You can however see any doctor of your choice. Please contact the surgery if you do not know who your named doctor is and our reception staff will be pleased to advise you.

 

 

 

 

 

Practice Survey Reporting

  

Ilchester Surgery Patient Suggestion box September 2014

We placed a suggestion box in the waiting area for a week in September please click on the link above to see the full results and comments. Each patient gave their consent for their comment to be published  as part of the overall report.

The twelve members of the Ilchester Patient Reference Group have received a list of suggestions from the suggestion box survey week and overall are very satisfied with the comments made.

  

The Ilchester Surgery Patient Survey February 2014

 

A total of 50 questionnaires were handed out consecutively to patients week commencing 17th February 2014. All the questionnaires were completed.

The results of the 2014 survey have been shared with the Ilchester Surgery Patient Participation Group.

 

Thank you to all patients who took part in this survey.

 

Please click here for the results of the survey (2 Pages)

 

Action plan following February 2014 survey results

 

The Patient Participation Group felt the survery results were excellent and no specific areas were raised that required action. The practice will look to include a question in future surveys around patient knowledge of how to access a GP out of hours, (when the surgery is closed), in order to monitor patient awareness of the 111 service.

 



 

The Ilchester Surgery patient survey November 2013

 

A total of 50 questionnaires were handed out consecutively to patients week commencing 18th November, 2013.   All questionnaires were completed.   

The results of the survey have been shared with the Ilchester Surgery Patient Reference Group members.

 

Please click here for the results of the survey (2 pages).

 

The action plan following survey results

 

 

It was agreed by the Group and the Practice that the question around accessing the out of hours service using the 111 number will be repeated in our Spring 2014 survey.

 

 

Thank you to all patients who took part in this survey.

 


 

 

 

 

 

 

 

 

 

The Ilchester Surgery Patient Survey February 13

 

A total of 50 questionnaires were handed out consecutively to patients week commencing 25.02.13.  48 questionnaires were completed with 2 questionnaires taken out of the surgery and not returned.

The results of this survey have been shared with the Ilchester Surgery Patient Reference Group.

We are pleased that more patients are aware of how to contact the Out of Hours Service when the surgery is closed.   This question was repeated from our October 2012 survey.   90% of patients in February 2013 as opposed to 82% in October 2012 were aware of how to contact the Out of Hours Service.

We also repeated the question entitled, "Appointment availability - offer of appointment and expectation of wait".  Whilst the percentage was slightly down at 43% (2013 survey) against 54% (2012 survey) to the question of a much sooner appointment being given, the percentage of those who were offered an appointment a little sooner than expected had risen from 26% in Oct 2012 to 40% in Feb 2013.

Thank you to all patients who took part in this survey.

 

Patient survey results Feb 13

Please click on above link to view results


The Ilchester Surgery – results of patient survey carried out October 2012

This survey was conducted week commencing 15th October, 2012 with 50 questionnaires handed out consecutively to patients as they arrived at the surgery.

All 50 questionnaires were completed.  The results have been analysed and are attached.

Offering appointments in an acceptable timescale to patients is a constant challenge for the practice and we do our very best to ensure that patients see the doctor of their choice.

With regard to the 18% of patients who are not aware of how to contact a GP out of hours, ie  when the surgery is closed, we do cover the procedure on how to do this in our practice handbook, waiting room notice board and surgery web site.  We would draw your attention to the document displayed in the waiting room and on the web site entitled “Do you really need to go to the Accident & Emergency Unit?”

These results have been shared with our Patient Reference Group.

Thank you to all patients for their help with this survey.

pdf Results of practice inhouse survey Autumn 2012



 
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