Welcome to Buttercross Health Centre and the Ilchester Surgery website
Buttercross privacy notice
AskmyGP is really easy to use and it means you can contact us 24/7.
You will need to register by clicking on the blue box above. Select 'consult your GP' and sign up as a new user if you have not registered previously.
Buttercross Health Centre and Ilchester Surgery use askmyGP to manage all patient requests. See https://askmygp.uk/
The GPs to assess each request and then decide on the most appropriate way to resolve the issue. This could be by telephone, face to face or via online messaging.
Although we will encourage patients to submit their requests online, please feel assured that you can still submit a request by phone or in person when you attend the surgery.
We are confident that askmyGP will provide everyone with better access to the surgery and ensure quality care is provided to all.
It's available 24/7 - we respond during working hours.
Due to the high level of demand we will endeavour to respond to requests as quickly as possible hopefully within 48 hours(2 working days), if the request is deemed as urgent it will be dealt with that day.
All our registered patients are welcome, and as a parent or carer you can use askmyGP on behalf of a patient
You can request a particular named clinician if you wish (as long as they are working that day)
You may prefer a telephone or email response.
You can login by clicking on the link above now, without any paperwork.
How to create your account.
NATIONAL EMERGENCY: COVID-19
We are bringing in changes to the way that the practice undertakes appointments with immediate effect in order to minimise the risk of COVID-19 to patients and staff.
- The practice will be strictly reviewing all patient requests
- We are only allowing patients to enter the surgery following a telephone triage call by a clinician; they will advise whether you need to come in.
- If needed, we will offer you a face-to-face consultation after the telephone assessment but this is not guaranteed and will be down to individual clinical assessment.
- If you have been offered one of these face-to-face consultations please be aware that the surgery doors will be closed. Ring the doorbell available to alert the surgery of your arrival.
Many conditions are able to be safely dealt with during a telephone appointment.
Have you been in close contact with a confirmed case of Coronavirus?
What close contact means:
- living in the same house
- face-to-face contact, for example, talking for more than a few minutes
- being around someone who is coughing
- being within 2 metres of the person for more than 15 minutes
- contact with their body fluids
If you have the above symptoms with either travel or close contact with a confirmed case then contact 111 for advice. Your case is not to be managed at the surgery or hospital until advice from 111 can be obtained at https://111.nhs.uk/covid-19
The Ilchester Surgery
17 Church Street
Tel: 01935 840207
Monday: 9am - 4 pm
Wednesday: 9am - 4 pm
Friday: 9am - 1 pm
Buttercross Health Centre
Tel: 01458 272473
Monday - Friday core hours 8.00am - 6.30pm
Staff teams are working on site from 8am, but doors don't open until 8.30am
Extended hours until 8pm available on Fridays once a month.
Extended hours until 8pm are available on Thursdays once a week.
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What the NHS App does
Use the NHS App to:
- check your symptoms
- find out what to do when you need help urgently
- book and manage appointments at your GP surgery
- order repeat prescriptions
- securely view your GP medical record
- register to be an organ donor
- choose how the NHS uses your data
For more information please visit the link below
We have listened to your feedback and we appreciate that it can be difficult to get through on the phone, particularly on very busy days due to high patient demand. To help support the practice team in managing the growing number of phone calls, we have installed a new phone system.
Please note that our calls on this system are recorded for monitoring and training purposes.
If you do not wish for your call to be recorded please inform the member of staff dealing with your call who will be able to manually pause the recording* (N.B. a new request will be required for each call made).
All call recordings are kept securely for 36 months, following this the recording is removed and deleted.
If you have any queries please request to speak to the Practice Manager or contact SHS.AdminTeam@YDH.NHS.UK
*Please note however that a written account of the call may still be placed on the patients record
If you are having problems logging in to patient access to order prescriptions please contact patient support.
The patient access website is run by Patient Access. It is linked into our surgery, but we cannot view or correct problems on your account.
You can also order your repeat prescriptions using firstname.lastname@example.org
How can I get medical help, or advice when the surgery is closed?
If you require any medical assistance or advice outside opening hours, please visit your local pharmacy or call NHS 111. If you have a serious injury, or life threatening medical emergency you should call 999, or visit the hospital's A & E department.
You can use askmygp to contact us at any time and we will respond within working hours.
Read more about the health services available in Somerset, including how to get medical advice and support outside of usual opening times.
(Site updated 24/03/2020)