Welcome to Buttercross Health Centre and the Ilchester Surgery website
NATIONAL EMERGENCY: COVID-19
**Important changes to GP surgeries in South Somerset **
GPs and primary care staff in South Somerset are working hard to keep people as safe as possible in these exceptional circumstances. South Somerset West Primary Care Network is made up of Buttercross Health Centre & Ilchester Surgery, Crewkerne Health Centre, Hamdon Medical Centre & South Petherton & Martock Medical Centre
To help us achieve this, we are making changes to how our practices operate, working more closely together to make sure we can care for those who are most in need of our services and keep everyone as safe as possible. These changes will take effect from Monday 06 April 2020.
Please take the time to read this carefully so you understand how these changes might affect you.
If you have symptoms of coronavirus (a high temperature or a new continuous cough), please use the 111 coronavirus service (111.nhs.uk/covid-19)
If you need help or advice not related to coronavirus, please use the NHS website or your GP surgery website for health information and advice.
Please use the NHS App, or e-consultations like ‘Ask my GP’ and remote access wherever possible.
To protect you, our staff and other patients you must not attend your GP surgery without prior agreement. If you need urgent medical attention, please contact your GP surgery by telephone or online. You will be given a telephone triage appointment to make sure that you are cared for by the right person, in the right place for your illness.
If you are contacting us by mobile phone, please make sure that your phone is well charged and that you are in a good signal area for reception. This will make sure that we can have a clear and uninterrupted discussion with you.
The majority of people will be assessed and treated over the phone wherever possible.
If any patient is assessed as needing to be seen face to face, this will be arranged. However, the appointment may not take place at your own GP surgery and may not be with a clinician of your choice. We will be sharing duties and responsibilities across our South Somerset practices in order to make the most of our available resources while keeping you, and our staff, as safe as possible.
If you are offered a face to face appointment, we respectfully request that you attend on your own. For children or adults with a disability, one carer can accompany you. Home visits will continue for those patients who are housebound, however, they will always be preceded by an assessment over the telephone.
Buttercross privacy notice
AskmyGP is really easy to use and it means registered patients at Buttercross Health Centre and Ilchester Surgery can contact us 24/7.
You will need to register by clicking on the blue box above. Select 'consult your GP' and sign up as a new user if you have not registered previously.
Buttercross Health Centre and Ilchester Surgery use askmyGP to manage all patient requests. See https://askmygp.uk/
The GPs to assess each request and then decide on the most appropriate way to resolve the issue. This could be by telephone, face to face or via online messaging.
Although we will encourage patients to submit their requests online, please feel assured that you can still submit a request by phone or in person when you attend the surgery.
We are confident that askmyGP will provide everyone with better access to the surgery and ensure quality care is provided to all.
It's available 24/7 - we respond during working hours.
Due to the high level of demand we will endeavour to respond to requests as quickly as possible hopefully within 48 hours(2 working days), if the request is deemed as urgent it will be dealt with that day.
All our registered patients are welcome, and as a parent or carer you can use askmyGP on behalf of a patient. We are sorry but we can only help patients that are registered at Buttercross Health Centre and Ilchester Surgery.
You can request a particular named clinician if you wish (as long as they are working that day)
You may prefer a telephone or email response.
You can login by clicking on the link above now, without any paperwork.
How to create your account.
You can order your routine prescriptions online through your GP surgery website, through the NHS App or through your local pharmacy. You can find information about the NHS App at: https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
You can also help us by only requesting your usual supply of medications when required and not try and do it early or order extra, to help the supply chain keep up with demand. We will make sure suitable provision is made for people self isolating owing to illness or being in at risk groups.
Please do not order repeat prescriptions more than 1 week in advance.https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/
We thank you for your support and understanding.
Everyone must stay at home to help stop the spread of coronavirus. This includes people of all ages – even if you do not have any symptoms or other health conditions.
Other things you can do to stop the infection spreading:
- wash your hands with soap and water often – do this for at least 20 seconds
- use hand sanitiser gel if soap and water are not available
- cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
- put used tissues in the bin immediately and wash your hands afterwards
stay 2 metres (3 steps) away from other people, if you need to go outside
Stay at home and stay safe
Have you been in close contact with a confirmed case of Coronavirus?
What close contact means:
- living in the same house
- face-to-face contact, for example, talking for more than a few minutes
- being around someone who is coughing
- being within 2 metres of the person for more than 15 minutes
- contact with their body fluids
If you have the above symptoms with either travel or close contact with a confirmed case then contact 111 for advice. Your case is not to be managed at the surgery or hospital until advice from 111 can be obtained at https://111.nhs.uk/covid-19
When attending the surgery for any appointment please call us on your arrival 01458 272473 and either stay in your car with your window open or stand within the 2 metre marked out sections.
If you are unable to call the surgery on arrival please do not worry and please DO NOT ring the door bell, the clinician will come and collect you from outside at the time of your appointment.
If you have any concerns or questions please do not come to the surgery without being requested to, in the first instance please use Ask My GP or ring the surgery.
Thank you for your cooperation at this time.
The Ilchester Surgery
17 Church Street
Tel: 01935 840207
Monday: 9am - 4 pm
Wednesday: 9am - 4 pm
Friday: 9am - 1 pm
Buttercross Health Centre
Tel: 01458 272473
Monday - Friday core hours 8.00am - 6.30pm
Staff teams are working on site from 8am, but doors don't open until 8.30am
Extended hours until 8pm available on Fridays once a month.
Extended hours until 8pm are available on Thursdays once a week.
Follow us on Facebook
What the NHS App does
Use the NHS App to:
- check your symptoms
- find out what to do when you need help urgently
- book and manage appointments at your GP surgery
- order repeat prescriptions
- securely view your GP medical record
- register to be an organ donor
- choose how the NHS uses your data
For more information please visit the link below
We have listened to your feedback and we appreciate that it can be difficult to get through on the phone, particularly on very busy days due to high patient demand. To help support the practice team in managing the growing number of phone calls, we have installed a new phone system.
Please note that our calls on this system are recorded for monitoring and training purposes.
If you do not wish for your call to be recorded please inform the member of staff dealing with your call who will be able to manually pause the recording* (N.B. a new request will be required for each call made).
All call recordings are kept securely for 36 months, following this the recording is removed and deleted.
If you have any queries please request to speak to the Practice Manager or contact SHS.AdminTeam@YDH.NHS.UK
*Please note however that a written account of the call may still be placed on the patients record
If you are having problems logging in to patient access to order prescriptions please contact patient support.
The patient access website is run by Patient Access. It is linked into our surgery, but we cannot view or correct problems on your account.
You can also order your repeat prescriptions using firstname.lastname@example.org
How can I get medical help, or advice when the surgery is closed?
If you require any medical assistance or advice outside opening hours, please visit your local pharmacy or call NHS 111. If you have a serious injury, or life threatening medical emergency you should call 999, or visit the hospital's A & E department.
You can use askmygp to contact us at any time and we will respond within working hours.
Read more about the health services available in Somerset, including how to get medical advice and support outside of usual opening times.
(Site updated 22/05/2020)