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Buttercross Health Centre is open as usual over the bank holiday weekend




We are bringing in changes to the way that the practice undertakes appointments with immediate effect in order to minimise the risk of COVID-19 to patients and staff.


  • The practice will be strictly reviewing all patient requests


  • We are only allowing patients to enter the surgery following a telephone triage call by a clinician; they will advise whether you need to come in.


  • If needed, we will offer you a face-to-face consultation after the telephone assessment but this is not guaranteed and will be down to individual clinical assessment.
  • If you have been offered one of these face-to-face consultations please be aware that the surgery doors will be closed. 

    When attending the surgery for any appointment please call us on your arrival 01458 272473 and either stay in your car with your window open or stand within the 2 metre marked out sections.

    If you are unable to call the surgery on arrival please do not worry and please DO NOT ring the door bell, the clinician will come and collect you from outside at the time of your appointment.

    If you have any concerns or questions please do not come to the surgery without being requested to, in the first instance please use Ask My GP or ring the surgery.

    Thank you for your cooperation at this time.


Many conditions are able to be safely dealt with during a telephone appointment.


One Number









The aim of this process is to ensure that all patients with a chronic disease are reviewed once a year as a minimum.

Chronic conditions review invite


The Health Centre is monitoring patients with long term chronic diseases such as Asthma, COPD, Diabetes, high blood pressure, circulatory problems, heart conditions, kidney disease, Stroke/TIA or past history of mental illness.


We would like to invite all patients with chronic conditions an annual review. This will consist of an appointment with one of our healthcare team for a basic review and test (blood pressure, blood tests, weight & urine testing dependent on condition). If your condition requires a follow up with a nurse or GP this will be arrange once you have had this first appointment.


How we will help you manage your long term condition


Patients with long term chronic conditions require regular checkups with their GP practice to ensure that they are on the most effective treatment for their condition. By having these regular checkups we can help you to prevent any problems in the future and hopefully reduce your risk of hospital admissions.


By running our birthday review process we aim to be calling all patients in once a year, regardless of how many conditions you have, and take a more person centered approach to your care. As we introduce this system over the next 12 months you may find your next review is slightly earlier than expected. This will be to bring our reviews in line with the month of your birth so that we can be confident in contacting all of our patients.

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