This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

Buttercross Health Centre is open as usual over the bank holiday weekend

NATIONAL EMERGENCY: COVID-19

PATIENT NOTICE

 

We are bringing in changes to the way that the practice undertakes appointments with immediate effect in order to minimise the risk of COVID-19 to patients and staff.

 

  • The practice will be strictly reviewing all patient requests

 

  • We are only allowing patients to enter the surgery following a telephone triage call by a clinician; they will advise whether you need to come in.

 

  • If needed, we will offer you a face-to-face consultation after the telephone assessment but this is not guaranteed and will be down to individual clinical assessment.
  •  
  • If you have been offered one of these face-to-face consultations please be aware that the surgery doors will be closed. 

    When attending the surgery for any appointment please call us on your arrival 01458 272473 and either stay in your car with your window open or stand within the 2 metre marked out sections.

    If you are unable to call the surgery on arrival please do not worry and please DO NOT ring the door bell, the clinician will come and collect you from outside at the time of your appointment.

    If you have any concerns or questions please do not come to the surgery without being requested to, in the first instance please use Ask My GP or ring the surgery.

    Thank you for your cooperation at this time.

     

Many conditions are able to be safely dealt with during a telephone appointment.

 

One Number

GDPR Privacy and confidentiality

How we use your medical records

Important information for patients

  • This practice handles medical records in-line with laws on data protection and confidentiality.

  • We share medical records with those who are involved in providing you with care and treatment

  • In some circumstances we will also share medical records for medical research, for example to find out more about why people get ill.

  • We share information when the law requires us to do so, for example, to prevent infectious diseases from spreading or to check the care being provided to you is safe.  

  • You have the right to be given a copy of your medical record.

  • You have the right to object to your medical records being shared with those who provide you with care 

  • You have the right to object to your information being used for medical research and to plan health services.

  • You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office. Please see the practice privacy notice on the website or speak to a member of staff for more information about your rights.

  • For more information ask at reception for information or visit our website www.buttercrosshc.nhs.uk 

How the surgeries use your information

Symphony Health services privacy notice

Confidentiality and research.

 

 


 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website