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Buttercross Health Centre is open as usual over the bank holiday weekend




We are bringing in changes to the way that the practice undertakes appointments with immediate effect in order to minimise the risk of COVID-19 to patients and staff.


  • The practice will be strictly reviewing all patient requests


  • We are only allowing patients to enter the surgery following a telephone triage call by a clinician; they will advise whether you need to come in.


  • If needed, we will offer you a face-to-face consultation after the telephone assessment but this is not guaranteed and will be down to individual clinical assessment.
  • If you have been offered one of these face-to-face consultations please be aware that the surgery doors will be closed. 

    When attending the surgery for any appointment please call us on your arrival 01458 272473 and either stay in your car with your window open or stand within the 2 metre marked out sections.

    If you are unable to call the surgery on arrival please do not worry and please DO NOT ring the door bell, the clinician will come and collect you from outside at the time of your appointment.

    If you have any concerns or questions please do not come to the surgery without being requested to, in the first instance please use Ask My GP or ring the surgery.

    Thank you for your cooperation at this time.


Many conditions are able to be safely dealt with during a telephone appointment.


One Number


What to do if you need help and we are closed:

Between 6:30pm – 8:00am call NHS 111 Service if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call or you don't have a GP to call
  • you need health information or reassurance about what to do next
  • Call 999 in an emergency.
  • Chest pains and / or shortness of breath constitute an emergency.

Please consider whether the following Local Out of Hours Service Options available to you during evenings, weekends and on bank holidays in South Somerset might be more appropriate for your concerns.

Between 8:00am – 8:30am - Press option 2 to be diverted to a call handling service


A minor ailments scheme is provided by pharmacies (chemists) who are trained to assess and treat minor ailments including: Conjunctivitis; cystitis; thrush, impetigo, hay fever; athlete’s foot; ringworm; headache; cough; fever; sore throat; emergency contraception.

Some medications can be prescribed and may be charged for. Check with your local pharmacy whether they are part of this scheme.


Minor Injury Units are staffed by Emergency Nurse Practitioners, who have the training and experience to deal with: cuts and grazes; removal of foreign bodies; dressing wounds; burns; scalds; minor broken bones; insect and animal bites and the screening and treatment for Chlamydia . A local Unit is the West Mendip Hospital Minor Injuries Unit in Glastonbury (01458 836450) open 7am to 11pm. every day. 


This service is available for anyone registered with a GP in Somerset. It is for the assessment and treatment of recently occurring eye injuries such as: A sudden or recent reduction in vision in one or both eyes; Red eye(s) or eye lids ; Pain and/or discomfort in the eyes, around the eye area or temples;  Recent onset or sudden increase of flashes and/or floaters in one or both eyes; Mild trauma, for example a scratch to the outer surface of the eye(s) or lid(s); Suspected foreign body in the eye; Recent onset of double vision; Significant recent discharge from or watering from the eye. Please ring in advance as specific appointments are made available as required. See   for more information.

The local Somerton opticians who are a part of this scheme:

David Kneebone Opticians, Broad Street, Somerton, TA11 7NH

Tel: 01458 274646


Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website