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Buttercross Health Centre Tel: 01458 272473
Ilchester SurgeryTel: 01935 840207
If you have any concerns or questions please do not come to the surgery without being requested to, in the first instance please use Ask My GP or ring the surgery.
When attending the surgery for any appointment please call us on your arrival 01458 272473 and either stay in your car with your window open or stand within the 2 metre marked out sections.
If you are unable to call the surgery on arrival please do not worry and please DO NOT ring the door bell, the clinician will come and collect you from outside at the time of your appointment.
Thank you for your cooperation at this time.
Opening Times at Buttercross Health Centre:
Staff teams are working on site from 8am, but doors don't open until 8.30am
We have a limited number of evening appointments available up to 8pm on Thursdays. Ask reception for details.
As a registered patient at Buttercross Health Centre and Ilchester Surgery you are able to arrange appointments at both locations depending on your healthcare needs and home/work commitments. Please speak to our reception team who will be able to advise you on the most appropriate healthcare practitioner to see and availability of appointments.
If you need medical advice or treatment when the surgeries are closed please call NHS 111 in the first instance, who will be able to direct to the most suitable treatment, or Out of Hours appointment if required. For life-threatening emergencies call 999, or visit A&E.
Between 6:30pm – 8:00am call NHS 111 Service if:
Between 8:00am – 8:30am - Press option 2 to be diverted to a call handling service
A minor ailments scheme is provided by pharmacies (chemists) who are trained to assess and treat minor ailments including: Conjunctivitis; cystitis; thrush, impetigo, hay fever; athlete’s foot; ringworm; headache; cough; fever; sore throat; emergency contraception.
Some medications can be prescribed and may be charged for. Check with your local pharmacy whether they are part of this scheme.
Minor Injury Units are staffed by Emergency Nurse Practitioners, who have the training and experience to deal with: cuts and grazes; removal of foreign bodies; dressing wounds; burns; scalds; minor broken bones; insect and animal bites and the screening and treatment for Chlamydia . A local Unit is the West Mendip Hospital Minor Injuries Unit in Glastonbury (01458 836450) open 7am to 11pm. every day.
This service is available for anyone registered with a GP in Somerset. It is for the assessment and treatment of recently occurring eye injuries such as: A sudden or recent reduction in vision in one or both eyes; Red eye(s) or eye lids ; Pain and/or discomfort in the eyes, around the eye area or temples; Recent onset or sudden increase of flashes and/or floaters in one or both eyes; Mild trauma, for example a scratch to the outer surface of the eye(s) or lid(s); Suspected foreign body in the eye; Recent onset of double vision; Significant recent discharge from or watering from the eye. Please ring in advance as specific appointments are made available as required. See http://www.somersetpct.nhs.uk/welcome/services/aces/ for more information.
Tel: 01458 274646
Improved GP Access – evening and weekend routine appointments
We are now working with a number of our neighbouring GP practices to offer improved access to GP appointments outside of the usual opening hours. This means that there are additional routine appointments across south Somerset, between 18.30 and 20.00 Monday – Friday and on Saturday mornings.
To help patients access a GP more easily, we are able to book appointments in partnership with ten other local GP practices. If you have a relevant medical concern and can’t attend an appointment during the usual clinic hours at the practice, you will be offered an alternative appointment at one of the following practices:
You can make an appointment by ringing your registered practice as usual and the reception team will be able to advise you on which surgery and GP or health care professional are available for each appointment. Find out more by reading the GP Access - FAQs,
If you require urgent medical attention when the surgery is closed, please call NHS 111 for advice and access to the weekend Urgent Care Service and out of Hours GP service. If you have a life threatening injury or illness you should attend A&E, or call 999 and ask for the ambulance service.